Return Policy

At iTrade.si, we strive to provide our customers with a seamless shopping experience. We understand that sometimes, a return may be necessary. This page will guide you through our return policy, ensuring that you have all the information you need to make an informed decision.

14-Day Return Window

Our return policy allows you to request a return within 14 days of receiving your item. This gives you ample time to inspect the product and decide if it meets your expectations.

Eligibility Criteria

In order to be eligible for a return, the item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags and packaging intact.
  • You must provide the receipt or proof of purchase.

If your item meets these criteria, you can proceed with the return process.

Initiating a Return

To start a return, please contact us at info@itrade.si. Our customer support team will guide you through the process and provide you with a return shipping label.

Please note that returns must be sent to the following address:

iTrade Online d.o.o.

Meškova ulica 7

3000 Celje, Slovenia

It is important to request a return and obtain a return shipping label before sending the item back to us. Returns sent without prior authorization will not be accepted.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

While we strive to accommodate all returns, there are certain items that cannot be returned:

  • Perishable goods, such as food, flowers, or plants
  • Custom products or personalized items
  • Personal care goods, such as beauty products
  • Hazardous materials, flammable liquids, or gases

If you have any questions or concerns about the eligibility of your specific item, please reach out to us for clarification.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned earlier apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since the approval of your return, please contact us at info@itrade.si for further assistance.

We hope this page has provided you with a clear understanding of our return policy. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you.