Terms and Conditions

Welcome to iTrade.si. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase or using our services.

1. General Information

This website is operated by iTrade Online d.o.o. Throughout the site, the terms “we,” “us,” and “our” refer to iTrade Online d.o.o. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your country or state of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Dropshipping

We offer dropshipping services on certain products and collections. Please note that these products are shipped directly from our suppliers. Delivery times may vary, and we will provide you with tracking information once available. Dropshipping items are clearly marked on their respective product pages.

4. Affiliate Marketing

We participate in affiliate marketing programs, including but not limited to Amazon.de and AliExpress.com. This means that we may earn a commission if you make a purchase through the links provided on our website. Affiliate links will be clearly identified in the product descriptions or advertisements.

5. Prices and Payment

All prices on our website are in EUR. We reserve the right to change prices at any time without prior notice. Payment can be made via credit card, PayPal, or other methods specified at checkout. Bank transfer is also available as a payment option.

6. Shipping and Delivery

We offer free standard shipping on all orders worldwide. For certain products in stock, we provide an "Express Delivery" option, which ensures faster delivery times (1-3 business days) for an additional charge. These products are typically higher priced and are clearly marked on their respective product pages with the "Express Delivery" option enabled. Shipping details, including tracking information, will be provided once your order has been dispatched.

7. Return and Refund Policy

If you are not satisfied with your purchase, you may return it within 14 days of receiving the item for a full refund, provided that the item is in its original condition. To initiate a return, please contact us via email at support@itrade.si. We do not accept returns for items marked as final sale or digital products.

8. Exclusion of SMS and Phone Contact

We do not use SMS or phone calls for marketing or customer support purposes. All communications will be handled via email. Please direct all inquiries to support@itrade.si, and we will respond as promptly as possible.

9. Legal Compliance

We are committed to complying with all applicable legal requirements, including consumer protection laws, data privacy regulations (such as GDPR), and e-commerce directives. By using our website, you agree to comply with all relevant local and international laws.

10. Limitation of Liability

To the maximum extent permitted by law, iTrade Online d.o.o. shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or other intangibles arising out of or in connection with your use of our website or services.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to its conflict of law principles. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Slovenia.

12. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at support@itrade.si.

Last updated: August 27, 2024