Terms of use

1. iTrade.si - order
After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. An iTrade.si member always has access to comprehensive information about the status and content of the order on the iTrade.si website. iTrade.si reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The seller can call the buyer on his contact phone number to check the data or to ensure the accuracy of the delivery. When delivering items that iTrade.si does not have in stock in its own warehouse and is exclusively bound to delivery by its supplier and the time in which this supplier can deliver the item to iTrade.si. Via e-mail, the seller informs the buyer about up-to-date information regarding the delivery of items. If the delivery time is very long and the buyer does not want to wait, the buyer can notify iTrade.si, which will remove the item from the order and return any funds already paid to the buyer and deliver the other items from the order. at the buyer's option or cancel the entire order. If the supplier does not confirm the availability of the ordered items to the seller no later than two weeks from the date of placing the order, iTrade.si may reject the customer's order for the reason that the item is not in stock. On the day of rejection, the customer's order ceases to be valid.
2. The order has been sent
iTrade.si prepares the article within the agreed time frame, ships it and informs the buyer about it by e-mail and SMS message. In the e-mail, iTrade.si also informs the buyer of the policy of withdrawing from the contract, where he can turn in the event of a delivery delay and where he can turn in the event of a complaint. We will not receive SMS messages that are a response to an iTrade.si SMS message, so we ask customers not to reply to SMS messages, but to contact us via the listed contacts (e-mail and phone).
In the event that the buyer decides to cancel the order in time, he must immediately notify the seller on the general assistance telephone number ___________ or by e-mail at the address info@itrade.si.
If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service.
In the case of personal collection (when the item is already ready for collection),
and the buyer communicates his wish to cancel the order to the above telephone number or via the above e-mail.
Price: is the regular price at which the item is sold;
• reduced price: it is a reduced regular price at which the item is sold for a fixed or indefinite period of time;
• old price: is the price at which the item was sold before the reduction. Marking discounted items:
• On sale: products that are currently on sale, which is limited in time, are marked;
• on sale: products that are currently on sale, which is limited in time, are marked;
• last pieces: are items that have a reduced price for an indefinite period of time or until stocks are sold out. All prices include VAT. Published prices are subject to change without prior notice. The prices at the time of placing the order apply to individual purchases, except in the case of an error in the price. Despite constant verification of the correctness of published data, it may happen that the published price or stock is incorrect. We will immediately notify the buyer of any error (by e-mail or phone) and try to find a solution to the satisfaction of both parties.
The sales contract between iTrade.si and the buyer is concluded in the iTrade.si online store at the moment when iTrade.si sends the buyer the first electronic message about the status of his order (with the title: confirmation of order receipt). From this moment on, all prices and other conditions are fixed and apply to both iTrade.si and the customer. A customer is considered a person who has the specified information when placing the order. Later changes to customer data are not possible.
The sales contract (i.e. the first electronic message about the status of the order) is stored electronically on the iTrade.si server.
iTrade.si offers the following payment methods:
in cash upon collection by transfer to the account of iTrade Online d.o.o.
according to the offer/budget
by payment or credit card (MasterCard®, Visa, Visa Electron, BA Maestro, Diners club)
After delivery of the ordered items, an invoice in PDF format is also sent to the buyer's e-mail address. The invoice contains a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract. The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.
The purchase process for legal entities is exactly the same as for natural persons, except that in the first step you select the company account option and confirm your agreement to the terms of business. If you've already purchased for a business, simply select it from your archive.
If you want a business account, you accept the terms of business that apply to businesses. The main difference is in the possibility of withdrawing from the contract: it allows companies, independent entrepreneurs and other legal entities to return the delivered items within the warranty conditions. The listed legal entities do not have the option of withdrawing from the contractwithin 14 days of receiving the item without reason, as is the case for consumers (natural persons).
Refunds are not possible for legal entities. Purchases by legal entities are also subject to iTrade.si's General Terms and Conditions, more on refund options within the warranty terms
Natural persons who conclude a contract/purchase at a distance in accordance with the Consumer Protection Act have the right to inform info@itrade.si that they are withdrawing from the contract/purchase no later than fourteen days after taking over the goods. you must provide a reason for your decision. The return of the received order to our address within the withdrawal period (14 days) is considered a notice of withdrawal from the contract/purchase. If the buyer withdraws from the contract/purchase by sending a message to info@itrade.si, he must return the received goods to our address within 30 days of the message. iTrade.si will transfer the amount of the received payment for the returned goods to the buyer's TRR within three days after receiving the returned goods. The buyer must return the goods received undamaged and preferably in the original packaging, unless the goods are destroyed, damaged or lost through no fault of the buyer. The cost of returning the goods is paid by the buyer.

Items have a warranty if so stated on the warranty card or invoice. The guarantee is valid subject to the instructions on the guarantee sheet and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice. The warranty return form is located __. Warranty information is also provided on the item's presentation page. If there is no warranty information, the item does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact iTrade.si, which will provide up-to-date information.

The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item. The seller is not responsible for material defects in the goods that appear after two years have passed since the delivery of the item. A defect in the goods is considered to have already existed upon delivery if it appears within six months of delivery. The consumer, who has correctly informed the seller about the defect, has the right to request the seller to: correct the defect in the goods or return part of the amount paid in proportion to the defect or replace the defective goods with a new one. one without errors or refund the amount paid. When is an error true? When: the article does not have the characteristics necessary for its normal use, the article does not have the characteristics necessary for the special use for which the buyer buys it, which was or should have been known to the seller, does not have the characteristics and quality that were expressly or tacitly agreed or prescribed, the seller has delivered an article that does not match the sample or model, unless the sample or model was shown only for the purpose of notification. How to check the suitability of an item? It is checked with another, faultless item of the same type, and at the same time with the manufacturer's statements or indications on the item itself. How does the actual error work? The buyer must notify us of any real defect and describe it in detail within the statutory deadline, and at the same time allow us to inspect the item. The form for reporting a material error is located __. The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.

We reserve the right to make substantive and other changes to both the general terms and conditions and the terms of the online store. Despite constant concern for the up-to-dateness and correctness of the published materials, content errors are possible on the website, for which we assume no responsibility. We try to offer the best photos of the items sold, however, photos should be considered symbolic.

The published content is owned by iTrade Online d.o.o. or the publisher has the consent of the author. Any copying, citing, dubbing, imitation and distribution without the knowledge of iTrade Onlinei d.o.o. is prohibited.